Frequently Asked Questions
Answers to common questions about មគ្គុទ្ទេសក៍បាល់ទាត់.
01 Is Mekong Football licensed and regulated?
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Yes — Mekong Football operates under a valid sports‑betting licence issued by the Government of Cambodia, and it is regularly audited for fairness and compliance. All betting activities are bound by local gambling laws, and the licence number is displayed in the site footer. This means your funds and personal data are protected by official regulatory oversight.
02 What documents are required to verify my account at Mekong Football?
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You will need to provide a government‑issued photo ID (passport, national ID or driver’s licence), a proof of address such as a utility bill or bank statement dated within the past three months, and a phone number for SMS verification. The KYC check is usually completed within 24 hours after you upload the files in the Profile section. Failure to complete verification may limit deposit, withdrawal and betting functions.
03 Which payment methods does Mekong Football accept for deposits and withdrawals?
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Mekong Football accepts Visa and Mastercard credit/debit cards, e‑wallets (Skrill, Neteller, ecoPayz), direct bank transfers and cryptocurrencies (BTC, ETH, USDT). Deposits are instant; the minimum deposit is $10 (or equivalent). Withdrawals to e‑wallets are processed within 24 hours, while card and bank transfers take 3‑5 business days.
04 How are odds set for World Cup matches on Mekong Football?
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Odds are compiled by our trading team using statistical models, market prices and public consensus, then adjusted for margin (the bookmaker’s commission). They are updated continuously up to kick‑off and can change rapidly for in‑play markets. Once a bet is placed, the odds are locked for that selection.
05 Can I set personal betting limits on Mekong Football?
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Yes — under Responsible Gaming you can set daily, weekly or monthly deposit caps, loss limits and wagering limits. You can also self‑exclude for a chosen period, during which your account is locked and no bets can be placed. These controls are permanent once set and can only be adjusted after the limit period expires.
06 What is the process for resolving a dispute about a bet on Mekong Football?
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If you disagree with a bet settlement, contact customer support via live chat or email with the bet ID and a brief explanation. Our support team investigates the matter and aims to respond within 48 hours. If the issue remains unresolved, you may request escalation to an independent Alternative Dispute Resolution (ADR) provider listed in our Terms.